Terms and Conditions
These Terms and Conditions govern all purchases made through the Lunático Astronomía S.L. webshop. By placing an order, the customer agrees to these terms, without prejudice to the applicable laws in Spain.
PRICES
All prices are shown in euros (€) and include the applicable VAT.
Prices are subject to change without prior notice due to factors such as supplier costs, exchange rate fluctuations or shipping costs.
If the price of an item changes after an order has been placed and before shipment, the customer will be informed and may choose to confirm or cancel the order. If the order has already been paid, any difference will be adjusted accordingly.
AVAILABILITY
We aim to keep stock information as accurate as possible. However, product availability may vary and some items may be temporarily out of stock or subject to supplier delays.
Estimated delivery times are provided in good faith but are not guaranteed. If delivery time is critical, we recommend contacting us before placing the order.
QUOTATIONS AND PRO FORMA INVOICES
We can provide quotations or pro forma invoices upon request.
To issue these documents, please provide the following information: contact name and telephone number, billing and delivery address (if different), VAT number (if applicable), and any references required (e.g. project, purchase order, department).
Payment terms will be specified in each quotation or pro forma invoice.
VAT
All prices include the applicable VAT based on the customer’s location within the European Union.
VAT will not be charged in the following cases, where applicable:
– Businesses registered for VAT in another EU country (intra-community supply, subject to validation)
– Customers in the Canary Islands, Ceuta or Melilla
– Customers outside the European Union
In such cases, the destination country may apply import duties, taxes or customs clearance fees upon delivery.
PAYMENT CONDITIONS
We accept the following payment methods: bank transfer, credit/debit card, and PayPal.
For bank transfers, payment instructions will be provided after the order is placed. Where available, we may offer local bank accounts to facilitate payment.
For payments in a different currency, exchange rates based on Wise may be applied. Please contact us if you require further details.
DELIVERY CONDITIONS
Shipping terms and risk transfer
All orders are shipped under Incoterm DAP (Delivered At Place). This means that Lunático Astronomía S.L. is responsible for the goods and bears the risk of loss or damage until the shipment is delivered to the customer at the specified delivery address.
A shipment shall be considered delivered when it is marked as delivered by the carrier to the address provided by the customer, including deliveries made to mailboxes, reception desks or designated safe places.
The customer is responsible for providing a complete and accurate delivery address. Lunático Astronomía S.L. is not responsible for delivery issues resulting from incorrect or incomplete address information.
Any import duties, taxes or customs clearance fees, if applicable, are the responsibility of the customer.
For certain destinations or high-value shipments, additional transport insurance may be required. In such cases, the cost of insurance will be added to the order and must be accepted by the customer before shipment.
WITHDRAWAL, RETURNS AND REPLACEMENTS
Please inspect the parcel upon delivery. If the package is damaged or shows signs of tampering, notify the courier immediately and contact us within 2 working days of receipt. This allows us to resolve the issue promptly. Your statutory consumer rights are not affected by this timeframe.
If you are not completely satisfied with your purchase, you have the right to withdraw from the contract within 14 days of receiving the goods, in accordance with EU consumer protection regulations.
To exercise your right of withdrawal, please contact us in advance to obtain return instructions. Unless otherwise agreed, the cost of returning the goods shall be borne by the customer.
Returned items must be in perfect condition and in their original packaging, including all accessories, documentation and protective elements.
Refunds will be issued using the same payment method used for the purchase, unless otherwise agreed. Shipping costs are non-refundable. If the order benefited from free shipping, the corresponding shipping cost may be deducted from the refund.
Refunds will be processed once the returned goods have been received and inspected.
The customer is responsible for properly packaging the returned goods. Products must be returned in their original packaging, placed inside a protective outer package to prevent damage during transport.
The right of withdrawal does not apply to products that are made to order, customised, or which by their nature cannot be returned.
WARRANTY
All products are covered by the manufacturer’s warranty and by the applicable legal guarantee under EU law.
In case of a defect or malfunction, please contact us and we will assist you in arranging repair or replacement through the manufacturer.
If a product needs to be returned for inspection or repair, prior authorisation (RMA) must be obtained from Lunático Astronomía S.L. together with shipping instructions.
LIMITATION OF LIABILITY
Lunático Astronomía S.L. shall not be liable for any indirect or consequential damages arising from the use or misuse of the products supplied.
Nothing in these Terms shall limit or exclude liability where it cannot be limited under applicable law.
SHIPPING RATES AND DELIVERY TIMES
Shipping costs and estimated delivery times are shown during the checkout process.
Orders including Lunático products above €350 may qualify for free shipping, as indicated on this website. This offer does not apply to bulky or heavy items (e.g. domes), which will be quoted separately.
Estimated dispatch time is typically 2 to 4 working days. If an order includes items that are not immediately available, the customer will be informed as soon as possible with an updated delivery estimate.
For certain destinations or high-value shipments, additional transport insurance may be required. In such cases, the cost will be communicated to the customer and must be accepted before shipment.
If delivery time is critical, please contact us before placing the order.
Orders processed via quotation or pro forma invoice may not qualify for free shipping.
DATA PROTECTION
Personal data will be processed in accordance with our Privacy Policy, available on this website.
We use personal data only to process orders, provide our services and comply with our legal obligations.